Help & Support

Change your password on your Profile page and enter a new password in the New Password field to change your password.

To reset your password use the Forgot Password button below the sign in form.

To request account deletion and removal of your data, please contact us at support@powerengineeringpractice.com. We will process your request as soon as possible.

Yes, you can sign in and use PE Practice on any device. Your subscription and test history sync across devices automatically. However, offline data is stored locally on each device, so if you prepare for offline use, you will need to set it up separately on each device you want to use offline.

Click Manage Billing on your Profile page. This will open your Stripe billing portal where you can manage your subscriptions and billing information.

Your past purchases appear in your Stripe billing profile. To access it, click Manage Billing on your Profile page.

Subscriptions renew exactly 2 weeks from the time of purchase. For example, if a subscription is purchased on July 18th at 10:30am then it will renew at 10:30am on August 1st.

You will still be able to use PE Practice until your subscription runs out. Cancelling an active subscription will not end your access immediately.

To cancel your subscription, go to your Profile page and click on Manage Billing. This will open your Stripe billing portal where you can cancel your subscription(s), edit your payment method, and see your order history.

If something is't right with your purchase, reach out and we'll take a look into the problem and get it resolved quickly. For full details, see our Refund Policy.

If you received a referral link, the discount is applied automatically when you check out. You can also enter a promo code on the checkout page. Referral discounts only apply to first-time purchases -- if you have previously purchased a product with your account, the code will not work. After your first purchase, you will receive your own referral code to share. Both you and your friend save 25%. See the Referral Program section of our support guide for more details.

Yes you can review your exam after completion. You will be able to see the questions you had on your exam, which answer you selected, which answer is correct and if you got the question correct or not.

Yes! While online, sign in on the device and browser you plan to use offline (not incognito/private mode). Then open your dashboard and click the Offline Setup badge on your practice exam set. Once it turns green and shows Offline Ready, you're all set. Just make sure you don't sign out. You can close the tab and you'll stay signed in. See our Support Guide for full details.