Privacy Policy

1. Who we are

This Privacy Policy describes how PE Practice ("Company", "we", "us", or "our") collects, uses, and shares personal information when you use the PE Practice website (powerengineeringpractice.com), mobile apps, and related services (collectively, the "Service").

PE Practice is located in Calgary, Alberta, Canada. We are committed to protecting your privacy in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy legislation.

2. Scope

This Policy covers personal information we process in connection with your use of the Service. It does not cover third-party websites or services that we do not control.

Children's privacy: The Service is intended for users who are at least 18 years of age (the age of majority in Alberta). We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected personal information from someone under 18, we will take steps to delete that information promptly.

3. Information we collect

We collect the following categories of information:

4. How we collect information

• Directly from you when you create an account, make a purchase, take tests, or contact support.
• Automatically through cookies, session and local storage, logs when you use the Service.
• From third parties like payment processors (e.g., Stripe) for billing events, or authentication providers.

5. How we use information

We use information for:

• Providing the Service: account creation, authentication, content delivery, test generation and grading.
• Personalization & analytics: progress tracking, recommendations, performance insights, product improvement.
• Billing & account management: purchases, subscriptions, invoicing, detecting fraud or abuse, preventing account sharing.
• Security: preventing, detecting, and responding to security incidents.
• Communications: transactional messages (receipts, service notices), support responses, and if you provide express consent in compliance with Canada's Anti-Spam Legislation (CASL), marketing communications.
• Legal & compliance: enforcing Terms, complying with laws, tax and accounting.

6. Sharing of information

We share personal information with:

Google FirebaseHosting, authentication, database

StripePayment processing

ResendEmail delivery

RedditAdvertising measurement

These providers are bound by contracts and process data only under our instructions. We may also share information to comply with applicable law, lawful requests, or to protect rights, safety, and security.

7. International data transfers

We may transfer personal information to countries other than Canada (e.g., to the United States) where our service providers operate. When we transfer your information outside of Canada, we ensure that appropriate safeguards are in place and that the recipient provides a comparable level of protection for your personal information. By using the Service, you consent to the transfer of your information to these jurisdictions.

8. Data retention

We retain personal information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements.

You may request deletion as described below.

9. Your rights & choices

Depending on your location, you may have rights to:

To exercise rights, contact us at support@powerengineeringpractice.com. We may need to verify your identity. You may also manage certain settings in your account.

Marketing choices: You can opt out of marketing emails via unsubscribe links. You will still receive transactional messages.

10. Security

We use reasonable technical and organizational measures to protect personal information. However, no security controls are 100% effective.

Data breach notification: In the event of a data breach that poses a real risk of significant harm to you, we will notify you and the Office of the Privacy Commissioner of Canada as required under PIPEDA. Notification will be provided as soon as feasible and will include information about the breach and steps you can take to protect yourself.

11. Changes to this Policy

We may update this Policy from time to time. Material changes will be posted in the Service or sent to your account email. Your continued use after changes take effect constitutes acceptance.